The value of nothing

Chris Grayling has described many of his reforms in both employment and justice as “delivering value for money for the taxpayer”. It is difficult, however, to find evidence of the consideration of ‘value’ in recent and planned changes. Instead, as discussions about public services become increasingly polarised, cost and value are conflated. The nuance of … Continue reading

Payment model not panacea

I was recently interviewed as part of a series on Payment by Results in public services – you can see the interview here: http://www.russellwebster.com/pbr-is-not-a-panacea-but-can-be-an-effective-payment-model-says-international-work-programme-expert-jane-mansour/

Buying a horse-drawn cart for the West Coast Main Line

It was a brave decision to terminate the franchising of the West Coast Main Line and is indicative of the integrity of our civil service. It is wrong to heap responsibility on the heads of three officials (now suspended from the Department for Transport), who were probably following, with utmost professionalism, a clear process. This … Continue reading

The jubilee jobseekers – the commissioner’s head is on the block

There are clearly questions to be answered by the security company, Close Protection UK, as well as by the charity, Tomorrow’s People, regarding their respective roles in the use of unpaid people on work experience to deliver on a security contract for the weekend’s jubilee celebrations – and in the subsequent failure in their duty … Continue reading

A new contracting language

Contracts across outsourced public services are generally evaluated on the basis of price and quality. This drives a limited and limiting approach from contractor and procurer. Adopting the language used to evaluate examinations could open up service design, facilitate more informed and holistic contract awarding, and enable ongoing service improvement – subsuming considerations of price … Continue reading