Payment model not panacea
I was recently interviewed as part of a series on Payment by Results in public services – you can see the interview here: http://www.russellwebster.com/pbr-is-not-a-panacea-but-can-be-an-effective-payment-model-says-international-work-programme-expert-jane-mansour/
Black box or empty box?
In an attempt to move away from central prescription of service design, the Work Programme adopted a ‘black box’ approach. However, a misunderstanding of this concept erodes service quality and looks likely to exacerbate an outcome gap between disadvantaged groups. Immediate transparent and nuanced performance reporting may ameliorate this, along with negotiation of minimum quality … Continue reading
Buying Quality Performance 