Selling tomorrow

In her last post, Jane talked about how an exclusive focus on cost in the reform of public services is to the detriment of the value of those services. Far from delivering ‘value for money’, a blinkered focus on short-term ‘savings’, and consequent loss of value, may ultimately drive up long-term cost. In the last … Continue reading

A new contracting language

Contracts across outsourced public services are generally evaluated on the basis of price and quality. This drives a limited and limiting approach from contractor and procurer. Adopting the language used to evaluate examinations could open up service design, facilitate more informed and holistic contract awarding, and enable ongoing service improvement – subsuming considerations of price … Continue reading