Incapacity assessments (2) – empowering contracts
We start with the basic premise that virtually everyone is better off in work. If that is the case, incapacity assessments should be geared to maximise the number of people leaving benefit for employment (as opposed to being transferred to lower levels of benefit). This second part of an examination of these assessments considers how … Continue reading
Black box or empty box?
In an attempt to move away from central prescription of service design, the Work Programme adopted a ‘black box’ approach. However, a misunderstanding of this concept erodes service quality and looks likely to exacerbate an outcome gap between disadvantaged groups. Immediate transparent and nuanced performance reporting may ameliorate this, along with negotiation of minimum quality … Continue reading
Buying Quality Performance 