Who we are
Richard is a Senior Consultant for the World Bank, advising on the use of outsourcing and outcome-based contracts, as well as active labour market interventions. He has been working on employment programmes in Saudi Arabia and Oman. He is currently engaged in Afghanistan on: an outcome-funded labour migration programme and; an employment programme for school leavers. He is also exploring the potential use of Development Impact Bonds targeting women’s employment, business incubation, adult literacy and community power sources.
In the UK, he is Chair of the boards of two Social Impact Bonds, using social finance (including from Bridges Ventures, Big Issue Invest and Big Society Capital) to enable third sector delivery. These are: the Teens & Toddlers programme in Greater Manchester, putting troubled teenagers on work experience in local day nurseries in order to improve their school attendance and attainment, and; Local Solutions in Liverpool, deploying Intensive Mentors to reach young homeless people with very chaotic lives.
Richard worked with ACEVO (the Association of Chief Executives of Voluntary Organisations) to help third sector organisations respond to the outsourcing of probation/offender rehabilitation. He advised a London Borough on how to stem the rapidly rising deprivation resulting from the economic crisis and exacerbated by central and local government spending cuts – leading to the creation of a team of ‘Service Navigators’. He was Specialist Adviser to the Work and Pensions Select Committee during their enquiry into the Work Programme.
Richard was Managing Director of Serco Welfare to Work from 2007 to 2011, building the business from scratch to a turnover of just under £100m. He created and implemented Serco’s innovative new prime contractor model for welfare to work, delivering Flexible New Deal through local networks of 75 public, private and third sector providers. With Serco delivering no frontline services themselves, there was a clear separation between the prime and the provision, mitigating the risks of creaming and parking, and increasing service impact through the organisation and management of the networks.
Previously Richard had set up one of the first Employment Zones, in Brent, and also ran the EZ in Tower Hamlets – the first large scale outcome-funded outsourced contracts. Richard then established WorkDirections (now called Ingeus) in the UK and grew the business from 3 people to 300 over a five-year period, building a reputation for service innovation and integrity.
Richard had an early career in international education: teaching at a prep school in Khartoum; lecturing at a university in Northern Cyprus; academic director for a chain of language schools in Athens; designing the first children’s examination in English as a Foreign Language, now taken worldwide; and running ESOL and EFL at a College of Further Education.
Richard studied Philosophy and Psychology at Oxford, and Applied Linguistics at Exeter.
Jane Mansour is an independent policy consultant. Currently based in the US, recent projects include the development of an international framework for active labour market programmes and an assessment of workforce development opportunities in Minnesota.
Jane has a rich combination of operational and policy experience. She was the founder and Director of the Ingeus Centre for Policy and Research, a think tank embedded within a welfare-to-work delivery organization. Based in London, she and her team were responsible for the production and publication of original research and analysis and the development and co-ordination of contributions to welfare-to-work policy development. She has worked closely with a variety of non- and for profit organisations, academics, policy makers and experts to help inform and stimulate the policy debate.
With a particular interest in sustainable employment outcomes for those most disadvantaged in the labour market, she has focused on the effective procurement of outsourced employment services and performance measurement. Other areas of expertise include: funding and incentives for providers; improving integration between skills and work; flexible working; choice and voice in welfare reform; progression in work; and localising national initiatives.
Jane has been involved in welfare-to-work for fifteen years in the UK and Australia, in research, policy and operational capacities for both private and not-for-profit organisations. This has included the implementation, delivery and management of welfare-to-work programmes; developing new service delivery models; and, prior to joining Ingeus, she was a Senior Policy and Research Manager at Inclusion UK.
She has a Research Masters in Public Policy from Birkbeck College, University of London and a Masters in English Literature from the University of Edinburgh, Scotland. She is now resident in Boston, MA. She is a Senior Associate of Social Inclusion USA.
Follow Jane on Twitter: @janemansour
Both Richard and Jane can be contacted at: firstname.lastname@example.org