July | 2014 | Buying Quality Performance

The Serco smoke screen

Posted by Richard Johnson on July 8, 2014 · Leave a Comment

We must be careful that the corporate failures of the big outsourcers in the UK, such as Serco and G4S, do not become a smoke screen behind which failures of the commissioners are forgotten. Media coverage this week of Serco’s failure to hold on to their £600m Docklands Light Railway (DLR) contract has focused on … Continue reading →

Filed under Contract design, Contract management, Ministry of Justice, Outsourcing, Value for money, Work Programme · Tagged with Capita, Chris Grayling, competition on price, DWP, G4S, impact, probation, quality versus price, rehabilitation revolution, Serco, transparency, value for money, Work Programme

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